Frequently asked questions
What is your return policy?
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, items must be unworn, unused and returned in their original condition with all tags still attached.
Because we begin processing orders quickly, requests to change or cancel an order should be submitted as soon as possible. Once processing has begun, we may be unable to amend or cancel the order. You may still request a return after receiving it, subject to our Return & Refund Policy.
How do I return an item?
To request a return, contact our customer care team at support@byevelyngrace.com
Please include your order number and the item or items you would like to return. Our team will provide the return instructions and any information required to complete the process.
Return postage is the customer’s responsibility unless the item is faulty, damaged or incorrect.
How much does shipping cost?
We offer free standard delivery on all orders within the USA.
Further information about processing times and estimated delivery timeframes is available in our Shipping Policy.
Do you deliver outside the USA?
No, we currently only deliver to addresses within the USA.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
You can use the tracking link provided or our Track Order page to follow the progress of your delivery.
Which payment methods do you accept?
We accept a range of secure payment methods, including:
- Visa
- Mastercard
- American Express
- UnionPay
- Shop Pay
- Apple Pay
- Google Pay
The payment methods available to you will be displayed at checkout.
How can I contact you?
Our customer care team can assist with questions about products, orders, returns and deliveries.
Store Name: Evelyn Grace
Email: support@byevelyngrace.com
Phone: +12134230629
Contact Address: Unit 16, 915 Mateo St, Los Angeles, CA 90021, USA
Customer Service Hours: Monday to Friday 08:00 - 17:00 PT. Enquiries received outside these hours will receive a response next business day.
Contact us on our contact page